Fault assessment
Review fault codes, symptoms, system model, photographs and service history to identify the likely failure area.
Medical imaging spare parts
Refurbished and tested parts for medical imaging systems
Medifern supplies spare parts for CT, MRI, DSA, DR, C-arm and related imaging systems. For accepted orders, the cleaning, refurbishment and component-specific test scope is confirmed in writing and documented before dispatch. Warranty terms apply only as stated in the quotation or delivery documentation.
CleanedRefurbishedTestedWritten warranty terms
Parts & technical support
Parts supply with fault assessment and replacement support
Medifern combines parts supply with technical support for fault assessment, compatibility review and replacement planning. Equipment labels, connector photographs, system configuration and fault information are reviewed before quotation.
CleanedEach supplied part is cleaned and visually inspected before refurbishment.
RefurbishedParts are refurbished and reassembled according to the component type and agreed service scope.
TestedThe applicable functional or bench test, physical condition, connector condition and part identification are documented before dispatch.
WarrantyThe applicable period, start date and claim process are stated in the quotation or delivery documentation.
Parts categories
Selected parts and modules for medical imaging systems
Availability depends on stock, system configuration, part number and destination. Current public listings can also be viewed through the Medifern DOTmed WebStore.
XGR and generator-related modulesPart number, label photo and system model are required for compatibility review.
UMAR and control modulesCleaned, refurbished, tested and supplied according to the confirmed system configuration.
IRS / DMS service modulesRefurbished module supply with compatibility review and replacement guidance.
Boards, cables and mechanical partsSelected boards, cables, carbon brushes, slip-ring-related parts and service components.
Workflow
From fault assessment to tested dispatch
This process reduces the risk of incorrect part selection and supports faster fault resolution. For urgent cases, stock, shipping and replacement options are reviewed at the start.
Part identification
Confirm part number, label, connector, version and installed position before quotation.
Compatibility verification
Check compatibility against the equipment model, configuration and replacement context.
Cleaning & refurbishment
Clean, inspect, refurbish and reassemble the part according to the component type.
Testing and final inspection
Perform the applicable functional or bench tests, document the result and complete final inspection before shipment.
Replacement support
Provide technical support for installation planning, replacement checks and post-replacement verification.
Support scope
Technical support before and after replacement
In addition to parts supply, Medifern can support fault assessment, compatibility review and replacement planning for selected imaging equipment.
Fault assessment
Where the failed module is uncertain, we can review fault codes, photographs, service notes and failure behaviour before recommending replacement or further diagnostic action.
- Error code and symptom review
- Photos of labels, connectors and installed position
- Initial assessment of the likely failed part or subsystem
- Advice on whether replacement or further testing is more appropriate
Replacement and verification support
After dispatch, our technical team can support installation planning, connector and configuration checks, and post-replacement verification under the agreed service conditions.
- Replacement sequence guidance
- Connector and configuration verification
- Post-replacement functional check
- Post-installation feedback and warranty record
Warranty
Written warranty terms for refurbished parts
Where expressly stated in the quotation or delivery documentation, refurbished and tested parts may include a warranty of at least three months. The applicable period, start date, claim procedure and available remedy are defined in those documents.
- Warranty applies to the delivered part under the agreed service scope and normal operating conditions.
- Warranty terms may vary by part type, condition, test result, installation environment and customer handling.
- Damage caused by incorrect installation, incompatible configuration, external power or cooling faults, physical damage after delivery or unauthorised modification is excluded unless otherwise agreed.
- Warranty claims require the part serial number, fault description and return authorisation where applicable.
Information needed
Information required for an accurate quotation
Complete technical information reduces the risk of incorrect part selection and shortens the assessment process.
01Equipment data
Manufacturer, model, serial number where available, and relevant software or configuration information.
- CT, MRI, DSA, DR, C-arm or related system
- Installed system model
- Destination country
02Part data
Part number, label photograph, connector photograph, front and rear photographs, and quantity.
- Part number and revision
- Photos of labels and connectors
- Required condition and quantity
03Fault context
Error codes, symptoms, failure timing, previous replacement attempts and urgency.
- Error code screenshots
- Failure description
- Required delivery time
| Category | Typical requests | Service note |
|---|---|---|
| Electronic modules | XGR, UMAR, IRS, DMS, boards and control modules | Cleaned, refurbished and tested according to the documented method available for the part. |
| Mechanical parts | Mounts, brackets, covers, adapters and custom service components | Condition, dimensions and application are reviewed before dispatch. |
| Consumable-related parts | Carbon brushes, slip-ring-related parts, cables and connectors | Compatibility is checked by system model, label and installed position. |
| Tube-related parts | Selected tube-related components and accessories | Handled together with tube service or specific replacement projects when applicable. |
Manufacturer and product names are used solely to identify equipment and compatibility. Unless expressly confirmed in writing, Medifern GmbH acts as an independent service and parts provider and is not an authorised distributor, official service partner or representative of the respective manufacturer.
Request a parts assessment
For faster review, include label and connector photographs, fault codes, system model, quantity, destination country and required delivery date.